Memorial Hospital March 28, 2013

Jacksonville, FL- Memorial Hospital now makes it easy for patients to update their family members during the surgery process. The SurgiTrak program allows us to send a text message or email to a mobile device such as a smart phone, tablet, or any other computer or laptop with an internet connection.

To sign up, all a patient needs to do is tell a registration representative they want to enroll in SurgiTrak, and give their email address. An invitation will be emailed to them sometime within a week of their date of surgery. The email will give them a link to an enrollment form they can use to enter the mobile phone numbers and/or email addresses of those who have agreed to get updates from us during their surgery. This enrollment will only be used for this surgery.

The information in the updates will be HIPAA compliant, meaning patient privacy will be protected. Nothing patient-specific will be sent – the updates will not include a name, or the kind of surgery being performed, etc. To protect a patient’s privacy, only information regarding surgery status will be sent, such as the following:

  • Patient in Pre-Op
  • Patient in Holding
  • Patient in Operating Room
  • Patient in Recovery
  • Patient Out of Recovery
  • Patient in Room, or Patient Discharged Home